Tour Guide

Royal USA Tours is a Washington DC based guided tour and transportation company than includes Signature Tours of DC, Royal Trolley Tours and Private Tours of DC. We have been giving quality tours in DC for over 10 years, and are proud to say we are the top rated bus tour in DC. We pride ourselves on the customer experience and are looking for team members that share in our attitude. Royal USA Tours is always on the lookout for amazing tour guides with good attitude and people skills. Our tour guides and drivers are a team, working together for a customer experience. Customer service is a high priority for our team, second only to safety. Responsibilities: • Be accurate and factual, but as importantly be entertaining. • Guide tours daily both on the bus and walking through sites. • Maintain a schedule/timing on daily tour. • Manage a group of 20-50 people without losing anyone. • Work as a team with driver for top notch customer experience. • Maintain a schedule. • Ensure the safety of a group. Skills needed: • Excellent people skills. • Strong knowledge of history, especially Washington, DC history and history of major sights and national mall area. • A decent knowledge of DC streets, especially national mall area, and preferably knowledge of area hotels a plus. • Ability to follow directions and take guidance from team members. • Experience as a tour guide a plus, but can train right person. Will train the right candidate in most necessary skills. Most important thing for us is the right attitude and personality. Send resume to...

CDL Driver

Royal USA Tours is a Washington DC based guided tour and transportation company than includes Signature Tours of DC, Royal Trolley Tours and Private Tours of DC. We have been giving quality tours in DC for over 10 years, and are proud to say we are the top rated bus tour in DC. We pride ourselves on the customer experience and are looking for team members that share in our attitude. Royal USA Tours is always on the lookout for CDL drivers with good attitude and people skills. Our tour guides and drivers are a team, working together for a customer experience. Customer service is a high priority for our team, second only to safety. Responsibilities: • Inspect bus daily before trips. • Run tours or shuttles/private charters per schedule or supervisor request. • Clean and fuel vehicles in fleet. • Stock vehicle when necessary with water, ponchos, so on. • Work as a team with Tour Guide for customer experience. • Maintain a schedule. Skills needed: • Excellent people skills. • Clean driving record and active CDL. • A decent knowledge of DC streets, especially national mall area, and preferably knowledge of area hotels. • Experience driving a coach bus. • Ability to follow directions and take guidance from team members. • Experience as a tour guide is a plus. Will train the right candidate in most necessary skills. Most important thing for us is the right attitude and personality. Send resume to...

Administrative Assistant

Royal USA Tours is looking to add an administrative assistant to our family. Royal USA Tours is a Washington DC based guided tour and transportation company than includes Signature Tours of DC, Royal Trolley Tours and Private Tours of DC. We have been giving quality tours in DC for over 10 years, and are proud to say we are the top rated bus tour in DC. We pride ourselves on the customer experience and are looking for someone that shares in our attitude to be what is essentially the first point of contact for out company. Responsibilities: • Respond to email and telephone inquiries regarding tour information, status and directions. • Enter appointments in online management software. • Generate price quotes and private tour itineraries/contracts. • Process credit card transactions. • File and maintain completed contracts and daily logs. • Assist in managing the front desk and overall daily office workflow. • Meet with concierges to deliver information and discuss services. • Dispatch Drivers for hotel pickups for tours. • Be a center of communication between drivers, guides and management. • Manage minor updates to website through WordPress. • Monitor reviews on various sites. Skills needed: • People skills and good phone etiquette are a must. • Organized, detail-oriented, and a fast learner. • Ability to multitask, prioritize, and maintain professionalism. • Proficiency in Microsoft Excel, Word, and Outlook (required). • Experience using QuickBooks or other accounting system (preferred). • Knowledge of Washington DC area (preferred). • Ability to take initiative and work in fast-paced yet quiet work environment. • Excellent verbal, written, and problem solving skills. • Excellent...